Privacy Policy

This Privacy Policy explains how Neocatalyst ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase a digital product from us.

1. Information we collect

We collect information you provide directly to us, such as:

• Your name, email address, and phone number when you submit a contact or enquiry form.
• Your name, email address, and billing details when you purchase a digital product.
• Any message or information you choose to share with us.

We do not collect or store your card, UPI, or net-banking details — these are handled directly by our payment processor, Razorpay, under its own privacy and security practices.

2. How we use your information

• To process and deliver your digital product purchases.
• To respond to enquiries and provide customer support.
• To send order confirmations, download links, and related transactional emails.
• To improve our website, products, and services.
• To meet legal, accounting, or regulatory requirements.

We do not sell your personal information to third parties.

3. Payment processing

Payments are processed securely through Razorpay. When you make a purchase, your payment information is transmitted directly to Razorpay over an encrypted connection and is subject to Razorpay's own privacy policy and PCI-DSS compliant infrastructure.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control or disable cookies through your browser settings; doing so may affect some features of the Site.

5. Third-party services

We rely on trusted third-party services to run the Site, including Razorpay (payments), Google Fonts (typography), and Bootstrap (front-end framework, served via CDN). These providers may process limited technical data (such as your IP address) as part of delivering their service.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to maintain order records for accounting and legal purposes, after which it is deleted or anonymised.

7. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you by writing to hello@neocatalyst.com. We will respond within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

8. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our Site and digital products are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, with the "Last updated" date revised accordingly.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at hello@neocatalyst.com.